Forms and publications

Online forms

• General enquiry (online)
• General complaint (online)
• Complaint against an estate agent (online)
• Product safety complaint (online)
• Provide feedback about Consumer Affairs Victoria (online)

Publications

• How we can help you (Word, 80 KB)
• How we can help you (PDF, 2.4 MB)

Forms

• Building contract for new homes (Word, 1.2 MB)
• Contract checklist (Word, 99 KB)
• Domestic Building Consumer Guide (Word, 107 KB)
• Cooling-off period notices (Word, 84 KB)
• Warning: changes to the price (Word, 97 KB)

Forms

• Building contract for new homes (Word, 1.2 MB)
• Domestic Building Consumer Guide (Word, 107 KB)

Forms

• Complaint against an estate agent (online)
• Suspicion of underquoting form (Online)
• Compensation claims from the Victorian Property Fund

Publications

• Due diligence checklist (Word, 123 KB)
• Real estate: a guide for buyers and sellers (PDF, 6.5 MB)
• Real estate: a guide for buyers and sellers (Word, 250 KB)

Forms

• Application for compensation - Motor Car Traders Guarantee Fund (Word, 113 KB)
• Council report of unlicensed motor car traders (Word, 125 KB)

Publications

• Better car deals: a car buyer's guide (PDF, 1.3 MB)
• Better car deals: a car buyer's guide (Word, 239 KB)

Forms

• Conveyancers - company licence application (myCAV)
• Conveyancers - company licence renewal/update (myCAV)
• Conveyancers - individual licence application (myCAV)
• Conveyancers - individual licence renewal/update (myCAV)
• Update licence details - conveyancers (myCAV)
• Notice of opening a trust account (myCAV)
• Notice of closing a trust account (myCAV)
• Apply for permission (myCAV)
• Supplementary permission application - Claim allowed on the VPF (Word, 159 KB)
• Supplementary permission application - Disqualifying criminal offence (Word, 145 KB)
• Supplementary permission application - Insolvent under administration (Individual only (Word, 162 KB)
• Supplementary permission application - No licensed director for a conveyancing company (Word, 137 KB)
• Disclosure for acting for more than one party to a transaction (Word, 164 KB)
• Disclosure of client to non-independent service provider (Word, 99 KB)
• Application for exemption from appointing a licensed branch manager (Word, 84 KB)
• Costs disclosure (Word, 120 KB)
• Instrument of delegation (Word, 113 KB)
• Non-licensed employee eligibility exemption (Word, 133 KB)
• Notice of trust account irregularity - conveyancers (Word, 122 KB)
• Independent assurance report to the licensed conveyancer (Word, 108 KB)
• Statutory declaration on ceasing to hold trust money (Word, 126 KB)
• Trust account checklist for conveyancers (Word, 90 KB)
• Trust account checklist for conveyancers (PDF, 32 KB)
• Mutual recognition statutory declaration (Word, 48 KB)

Mutual recognition statutory declaration

Publications

• Maintaining conveyancer trust accounts: a reference guide (Word, 204 KB)

Forms

• Annual report - auditor’s report (Word, 45 KB)
• Annual report - director's declaration (Word, 42 KB)
• Annual report - director's report (Word, 45 KB)
• Annual report - large co-operative (Word, 146 KB)
• Annual report - small co-operative (Word, 116 KB)
• Application for extension or shortening of time (Word, 139 KB)
• Application for membership or for additional shares (Word, 76 KB)
• Application for prior approval of rule amendment/s (Word, 109 KB)
• Application for registration/approval of rule amendment/s (Word, 110 KB)
• Application to approve disclosure statement for special postal ballot for voluntary wind-up of co-operative (Word, 108 KB)
• Application to approve disclosure statement/s for transfer of engagements (Word, 109 KB)
• Application to approve change of co-operative name (Word, 140 KB)
• Application to approve merger of co-operatives (Word, 113 KB)
• Application to approve name and disclosure statement/s for merger of co-operatives (Word, 110 KB)
• Application to approve name, rules and formation disclosure statement (Word, 144 KB)
• Application to approve transfer of engagements (Word, 109 KB)
• Application to consent to resignation by auditor of large co-operative (Word, 125 KB)
• Application to register a co-operative (Word, 148 KB)
• Application to wind-up co-operative (Word, 125 KB)
• Co-operative change of details (addresses and officers) (Word, 225 KB)
• Disclosure statement for conversion of co-operative type (Word, 44 KB)
• Disclosure statement for formation of a distributing co-operative (Word, 55 KB)
• Disclosure statement for members and employees to subscribe debentures (Word, 43 KB)
• Disclosure statement for merger or transfer of engagements of co-operatives (Word, 47 KB)
• Disclosure statement for migration to incorporated association (Word, 50 KB)
• Disclosure statement for voluntary wind-up of co-operative (Word, 51 KB)
• Notice of intention to remove auditor or update auditor details (Word, 143 KB)
• Registration of new co-operative - register of members and shares (Excel, 23 KB)
• Registration of new co-operative - register of members and shares (Word, 79 KB)
• Request for copies of documents from register of co-operatives (Word, 109 KB)

Model rules

• Model rules for a distributing co-operative (Word, 202 KB)
• Model rules for a non-distributing co-operative (government guaranteed) (Word, 169 KB)
• Model rules for a non-distributing co-operative with share capital (Word, 200 KB)
• Model rules for a non-distributing co-operative without share capital (Word, 185 KB)

Forms

• Application for permission - debt collection (Word, 206 KB)

Forms

• Estate agent - annual statement (myCAV)
• Estate agent - change of details (myCAV)
• Estate agent - company licence application (myCAV)
• Estate agent - individual licence application (myCAV)
• Auditor’s report on estate agent's trust account(s) (Word, 110 KB)
• Permission application - BLA enquiry form
• Supplementary permission application - Claim allowed on the VPF (Word, 159 KB)
• Supplementary permission application - Disqualifying criminal offence (Word, 145 KB)
• Supplementary permission application - Insolvent under administration (Individual only) (Word, 162 KB)
• Estate agents - add or cease agent's representative or licensed estate agent employment (myCAV)
• Mutual recognition statutory declaration (Word, 48 KB)
• Notice of closing a trust account (myCAV)
• Notice of opening a trust account (myCAV)
• Application for short term manager approval (Word, 154 KB)
• Application to manage a different branch office (Word, 118 KB)
• Authority to perform the duties of an estate agent (Word, 107 KB)
• Eligibility to be employed as an agent's representative checklist (Word, 124 KB)
• Director approved form for use in agency authority - estimated selling price (Word, 110 KB)
• Director approved form for use in agency authority - making a complaint concerning commissions and/or outgoings (Word, 107 KB)
• Director approved form for use in agency authority - notice of commission sharing (Word, 115 KB)
• Director approved form for use in agency authority - rebate statement (Word, 120 KB)
• Director approved form for use in agency authority - rebate statement - no rebate will be received (Word, 112 KB)
• Disclosure of conflict of interest to vendor (Word, 144 KB)
• Sample estate agency complaint handling and dispute resolution policy (Word, 43 KB)
• Statement by a vendor of small business (Section 52) (Word, 40 KB)
• Statement of Information - Single residential property located in the metropolitan area (Word, 135 KB)
• Statement of Information - Single residential property located outside the metropolitan area (Word, 135 KB)
• Statement of Information - Multiple residential property located in the metropolitan area (Word, 136 KB)
• Statement of Information - Multiple residential property located outside the metropolitan area (Word, 136 KB)

Publications

• Auditor's guide (Word, 123 KB)
• Determination of the Melbourne Metropolitan Area (Word, 101 KB)
• How to fill in a Statement of Information (PDF, 193 KB)
• Estate agents trust accounts: a reference guide (Word, 244 KB)
• Underquoting Factsheet (Word, 187 KB)
• Underquoting Guidelines for selecting comparable property sales (Word, 96 KB)

Forms

• ACL section 82 cancellation notice for unsolicited agreements (PDF, 106 KB)
• Example customer complaint form for businesses (PDF, 24 KB)
• Small business self assessment checklist (PDF, 1.7 MB)
• Small business self assessment checklist (Word, 5.3 MB)

Posters

• Lay by policy point-of-sale poster (PDF, 124 KB)
• Refund policy point-of-sale poster (PDF, 129 KB)
• Refunds, replacements and repairs diagram poster (Word, 25 KB)
• Refunds, replacements and repairs diagram poster (PDF, 445 KB)

Publications

• Accommodation providers liability standard notice A4 (Word, 24 KB)
• Australian Consumer Law for training providers and marketers fact sheet (Word, 76 KB)
• Accommodation providers liability standard notice A4 (PDF, 92 KB)
• Accommodation providers liability standard notice A5 (PDF, 126 KB)
• A guide to unfair contract terms law (Word, 391 KB)
• A guide to unfair contract terms law (PDF, 491 KB)
• Avoiding unfair business practices (Word, 410 KB)
• Avoiding unfair business practices (PDF, 492 KB)
• Compliance and enforcement: how regulators enforce the Australian Consumer Law (Word, 644 KB)
• Compliance and enforcement: how regulators enforce the Australian Consumer Law (PDF, 2 MB)
• Consumer guarantees (Word, 536 KB)
• Consumer guarantees (PDF, 573 KB)
• Electrical and whitegoods (Word, 169 KB)
• Electrical and whitegoods (PDF, 459 KB)
• Guidelines for developing a voluntary industry code of conduct (Word, 683 KB)
• Is the customer always right? Quick guide (PDF, 393 KB)
• Motor vehicle sales and repairs (Word, 196 KB)
• Motor vehicle sales and repairs (PDF, 1.5 MB)
• Personal services (Word, 134 KB)
• Personal services (PDF, 402 KB)
• Preventing unfair terms in consumer contracts: guidelines for businesses (PDF, 462 KB)
• Preventing unfair terms in health and fitness centre membership agreements: a guide for the health and fitness industry (PDF, 537 KB)
• Preventing unfair terms in window and floor covering agreements (PDF, 603 KB)
• Preventing unfair terms in window and floor covering agreements (Word, 123 KB)
• Product safety (Word, 400 KB)
• Product safety (PDF, 468 KB)
• Product safety guide for business (Word, 2.8 MB)
• Product safety guide for business (PDF, 6.5 MB)
• Rental cars (Word, 130 KB)
• Rental cars (PDF, 319 KB)
• Sales practices (Word, 480 KB)
• Sales practices (PDF, 528 KB)
• Travel and accommodation (Word, 159 KB)
• Travel and accommodation (PDF, 428 KB)

Forms

• Assessment checklist - Financial Counselling Program (Word, 48 KB)
• Assessment flowchart - Financial Counselling Program (Word, 44 KB)
• 'Can financial counselling help?' checklist - Financial Counselling Program (Word, 47 KB)
• Client pathway flowchart - Financial Counselling Program (Word, 36 KB)
• Email referral between community agencies template - Financial Counselling Program (Word, 60 KB)
• Email referral from National Debt Helpline to a community agency template - Financial Counselling Program (Word, 56 KB)
• Sample client feedback questionnaire template - Financial Counselling Program (Word, 45 KB)
• Sample email to client to confirm referral arrangements template - Financial Counselling Program (Word, 36 KB)
• Sample letter notifying client of case closed template - Financial Counselling Program (Word, 20 KB)
• Urgency checklist - Financial Counselling Program (Word, 28 KB)

Forms

• Fundraiser - registration application (myCAV)
• Fundraiser - renewal application (myCAV)
• Fundraiser - annual statement (myCAV)
• Fundraiser - change of details (myCAV)
• Responsible person consent (Word, 105 KB)
• Beneficiary consent (Word, 142 KB)
• Criminal record and insolvency declaration (Word, 82 KB)

Publications

• Sample identification badge for collectors (PDF, 86 KB)

Forms

• Funeral providers registration (online form)
• Change of funeral provider registration details (online form)

Forms to lodge with Consumer Affairs Victoria

• Lodge an annual statement in myCAV (online)
• Application to incorporate an association (online)
• Application for cancellation of incorporation (Word, 145 KB)
• Application for extension of time to hold an annual general meeting or lodge financial statements (Word, 107 KB)
• Application to amalgamate incorporated associations (Word, 120 KB)
• Request to inspect register of incorporated associations (Word, 109 KB)

Forms for annual general meetings (do not lodge with Consumer Affairs Victoria)

• Schedule 1, Regulation 15, Form 1 (Word, 37 KB)
• Submission of financial statements to annual general meeting (Word, 24 KB)

Model rules

• Model rules for an incorporated association (Word, 76 KB)
• Model rules for an incorporated association - Arabic (Word, 88 KB)
• Model rules for an incorporated association - Chinese (Word, 82 KB)
• Model rules for an incorporated association - Vietnamese (Word, 83 KB)

Notices

• Notice of exemption from requirements of Section 59A Associations Incorporation Reform Act 2012 (Word, 81 KB)

Sample reports

• Sample audit report - modified opinion (Word, 86 KB)
• Sample audit report - unmodified opinion (Word, 88 KB)
• Sample incorporated associations financial reports (Word, 216 KB)
• Sample review report - modified opinion (Word, 87 KB)
• Sample review report - unmodified opinion (Word, 87 KB)

Forms

• Application for permission – introduction agents (Word, 684 KB)

Forms

• Application for change of name of limited partnership (Word, 108 KB)
• Incorporated limited partnership application (Word, 130 KB)
• Incorporated limited partnership change of particulars of partners (Word, 114 KB)
• Limited partnership application (Word, 119 KB)
• Notice of change of particulars of partners (Word, 111 KB)
• Notice of change of registered office address (Word, 109 KB)
• Notice of change of terms and/or conditions of a limited partnership (Word, 108 KB)
• Notice of dissolution or cessation of a limited partnership (Word, 109 KB)

Forms

• Motor car traders - company or partnership licence application (mycav)
• Motor car traders – individual sole trader licence application (mycav)
• Motor car traders – lodge annual statement (myCAV)
• Motor car traders - Permission application (myCAV)
• Motor car traders - self assessment checklist (online)
• Motor car traders - Sole trader deed of indemnity (Word, 66 KB)
• Motor car traders - Partnership and company deed of indemnity (Word, 203 KB)
• Estimated cash flow projection for the first 12 months of trading template (Excel, 23 KB)
• Estimated cash flow projection for the first 12 months of trading template (Word, 116 KB)
• Licensed motor car trader form 1 (prescribed sign) (PDF, 16 KB)
• Licensed motor car trader form 2 (dealings book) (Word, 96 KB)
• Licensed motor car trader form 3 (employee declaration) (Word, 137 KB)
• Licensed motor car trader form 4 (used motor car sale price and datasheet) (Word, 30 KB)
• Licensed motor car trader form 5 (defect notice) (Word, 16 KB)
• Licensed motor car trader form 6 (verified statement) (Word, 13 KB)
• Licensed motor car trader form 7 (embargo notice) (Word, 14 KB)

General forms

• Application for exemption to audit owners corporation accounts (Word, 119 KB)
• Communicating with your owners corporation (Word, 55 KB)
• Contract of appointment - owners corporation manager (Word, 31 KB)
• Instrument of delegation - owners corporations (Word, 15 KB)
• Issue log sheet - owners corporations (Word, 57 KB)
• Notice of owners corporation decision (Word, 52 KB)
• Notice of planning, building applications and plans of subdivisions - owners corporations (Word, 50 KB)
• Notice of owners corporation repairs/maintenance (Word, 58 KB)
• Notice to rectify breach - owners corporations (Word, 17 KB)
• Final notice to rectify breach - owners corporations (Word, 57 KB)
• Notification of making, amendment or revocation of owners corporation rules (Word, 53 KB)
• Owners corporation complaint (Word, 59 KB)
• Owners corporation fee notice (Word, 39 KB)
• Owners corporation final fee notice (Word, 43 KB)
• Owners corporation maintenance plan (Word, 172 KB)
• Owners corporation maintenance survey template (Word, 167 KB)
• Owners corporation petition (Word, 36 KB)
• Residential accommodation complaint (Word, 802 KB)
• Request for copy of owners corporation certificate (Word, 51 KB)
• Request to inspect owners corporation register and/or records (Word, 56 KB)
• Sample owners corporation certificate (Word, 139 KB)
• Sample owners corporation register (Word, 70 KB)
• Sample two-lot owners corporation certificate (Word, 138 KB)
• Statement of advice and information for prospective owners corporation purchasers and lot owners (Word, 56 KB)

Meeting forms

• Action sheet: preparing for an owners corporation general meeting (Word, 58 KB)
• Complaints/dispute resolution report to owners corporation annual general meeting (Word, 69 KB)
• Notice of ballot to owners corporation committee members (Word, 47 KB)
• Notice of ballot to owners corporation lot owners (Word, 48 KB)
• Notice of owners corporation annual general meeting (Word, 52 KB)
• Notice of owners corporation general meeting (Word, 48 KB)
• Notice of owners corporation committee meeting (Word, 48 KB)
• Owners corporation annual general meeting agenda (Word, 50 KB)
• Owners corporation annual general meeting minutes (Word, 99 KB)
• Owners corporation annual general meeting task list (Word, 55 KB)
• Owners corporation ballot instructions (Word, 58 KB)
• Owners corporation committee nomination (Word, 50 KB)
• Owners corporation proxy (Word, 38 KB)
• Owners corporation voting card (Word, 34 KB)
• Sample owners corporation ballot paper - election of committee members (Word, 56 KB)
• Sample owners corporation ballot paper - ordinary resolution (Word, 65 KB)
• Sample owners corporation ballot paper - special resolution (Word, 64 KB)

Model rules

• Model rule for an owners corporation - dispute resolution (Word, 30 KB)
• Model rules for an owners corporation (Word, 28 KB)
• Sample rule for a ballot to elect an owners corporation committee (Word, 39 KB)

Forms

• Owners corporation managers - company registration application (myCAV)
• Owners corporation managers - individual registration application (myCAV)
• Owners corporation manager permission application (Word, 81 KB)

Forms

• Application to establish a patriotic fund (online form)
• Patriotic fund – Change of details or transfer of assets (online form)
• Patriotic Fund Annual Statement Form (Word, 51 KB)

Forms

• Complaint letter/email template (Word, 58 KB)
• Example letter requesting a refund for a faulty item (Word, 48 KB)
• Example email requesting a refund for a faulty item bought online (Word, 53 KB)
• Example letter requesting a remedy for service (Word, 48 KB)

Publications

• Be Smart - Buy Smart (PDF, 1.7 MB)
• Be Smart - Buy Smart (Word, 158 KB)
• Contracts easy English factsheet (Word, 53 KB)
• Door-to-door sales easy English factsheet (Word, 226 KB)
• Lay-by easy English factsheet (Word, 51 KB)
• Phone sales easy English factsheet (Word, 408 KB)
• Refunds easy English factsheet
• Shopping tips easy English factsheet (Word, 47 KB)

Forms

• Product safety complaint (online)

Templates

• Curtain and blind cord campaign example article – business and organisations (Word, 21 KB)
• Curtain and blind cord campaign example article – schools (Word, 20 KB)

Publications

• Product safety guide for business (Word, 2.8 MB)
• Product safety guide for business (PDF, 6.5 MB)

Forms

• Apply for registration and endorsement (myCAV)
• Consent to national criminal history and other record checks (Word, 621 KB)
• Update registration and/or endorsement details (myCAV)
• Apply to add and area of engineering to a registration and endorsement (myCAV)
• Apply to renew registration and endorsement (myCAV)
• Change type of registration (myCAV)
• Lodge annual endorsement statement (myCAV)
• Application for approval of an assessment scheme, renewal of or variation to an approved assessment scheme for professional engineers (Word, 86 KB)

Code of conduct

• Code of conduct for professional engineers (PDF, 321 KB)

Guide to the Code of Conduct

• Guide to the Code of Conduct for Professional Engineers (Word, 947 KB)

Guidelines and Practice note

• Guidelines on the meaning of professional engineering services (Word, 264 KB)
• Guidelines on direct supervision (Word, 256 KB)
• Practice note – What is a prescriptive standard? (Word, 252 KB)
• Guidelines for applying for approval of an assessment scheme (Word, 213 KB)
• Guidelines on areas of engineering (Word, 254 KB)
• Guidelines on the extraterritorial application of the Act (Word, 259 KB)

Residential tenancy forms

Bond forms

• Bond lodgement, bond claims and bond transfer forms can be generated at Residential Tenancies Bond Authority (RTBA) online
• Statutory declaration by landlord signature validation - RTBA (PDF, 126 KB)
• Statutory declaration by legal representative or next of kin - RTBA (PDF, 70 KB)

General renting forms

• Residential rental application (Word, 88 KB)
• Report an issue with an advertised rental property
• Request for rental assessment
• Consent to electronic service of notices and other documents (Word, 58 KB)
• Residential accommodation complaint - for tenants who wish to make a complaint (Word, 802 KB)

From rental provider (landlord) to renter (tenant)

• Form 1 - Residential rental agreement (Word, 118 KB)
• Form 2 - Residential rental agreement for a fixed term of more than 5 years (Word, 142 KB)
• Notice to renter/s of rented premises (Word, 88 KB)
• Notice of breach of duty to renter/s of rented premises (Word, 116 KB)
• Notice to renter of entry to rented premises (Word, 80 KB)
• Notice to vacate to renter of rented premises (Word, 104 KB)
• Notice of goods left behind (Word, 80 KB)
• Statement of information for rental applicants (Word, 55 KB)
• Mandatory disclosure checklist (Word, 60 KB)
• Notice of proposed rent increase to renter/s of rented premises (Word, 87 KB)
• Notice of intention to sell (Word, 75 KB)
• Notice requesting additional bond (Word, 68 KB)
• Notice to vacate in the case of death of a sole renter (Word, 68 KB)

From renter (tenant) to rental provider (landlord)

• Condition report (Word, 189 KB)
• Notice of intention to vacate rented premises (Word, 95 KB)
• Notice to rental provider of rented premises (Word, 80 KB)
• Request for repairs inspection (Word, 71 KB)
• Notice of breach of duty to rental provider of rented premises (Word, 109 KB)
• Pet request form (Word, 88 KB)

Caravan park forms

From owner to resident

• Condition report - caravan park (Word, 127 KB)
• Notice of prospective caravan park resident rights (Word, 509 KB)
• Notice to resident/s of caravan park (Word, 87 KB)
• Notice of breach of duty to resident/s of caravan park (Word, 113 KB)
• Notice to prospective caravan park resident (Word, 72 KB)
• Rights and duties of a site tenant (Word, 57 KB)
• Statement of information for caravan park applicants (Word, 55 KB)
• Notice of rent/hiring charge increase to resident/s of caravan park (Word, 85 KB)
• Notice to leave to resident of managed premises or resident's visitor (Word, 76 KB)
• Notice to vacate to resident/s of a caravan park (Word, 99 KB)
• Condition report caravan park (Word, 127 KB)

From resident to owner

• Notice to owner of caravan or caravan park (Word, 107 KB)
• Notice of breach of duty to owner of caravan or caravan park (Word, 113 KB)
• Transfer of residency right - caravan (Word, 460 KB)

Rooming house forms

From operator to resident

• Condition report - rooming house (Word, 113 KB)
• Rights and duties of a rooming house resident (Word, 57 KB)
• Statement of information for rooming house applicants (Word, 56 KB)
• Notice of breach of duty to rooming house resident (Word, 95 KB)
• Notice of proposed rent increase to resident/s of rooming house (Word, 79 KB)
• Notice to leave to resident of managed premises or their visitor (Word, 72 KB)
• Notice to proposed rooming house resident – exclusive occupancy right (Word, 73 KB)
• Notice to proposed rooming house resident – shared room right (Word, 71 KB)
• Notice to resident/s of rooming house (Word, 85 KB)
• Notice to rooming house resident - consent to increase in room capacity (Word, 534 KB)
• Notice to vacate to resident/s of a rooming house (Word, 97 KB)
• Rooming house residency agreement (Word, 93 KB)

From resident to operator

• Notice of breach of duty to rooming house operator (Word, 91 KB)
• Notice of intention to vacate room (Word, 68 KB)
• Notice to rooming house operator (Word, 110 KB)

Movable dwelling part 4A site agreement forms

From owner to site tenant

• Condition report - Part 4A site (Word, 107 KB)
• Notice of breach of duty from site owner to Part 4A site tenant (Word, 94 KB)
• Notice of cooling off period for site tenants (Word, 53 KB)
• Notice of proposed rent increase to site tenant - non-fixed amount (Word, 84 KB)
• Notice of proposed rent increase to site tenant - fixed amount (Word, 71 KB)
• Notice to prospective site tenant (Word, 77 KB)
• Notices to vacate to site tenant (Word, 93 KB)
• Statement of information for site agreement applicants (Word, 56 KB)

From site tenant to owner

• Assignment of Part 4A site agreement (Word, 67 KB)
• Notice to Part 4A site owner (Word, 787 KB)
• Notice of breach of duty from site tenant to Part 4A site owner (Word, 82 KB)

Publications

• Renters guide - online
• Renters guide (Word, 69 KB)
• Be fire safe in your rental property - Victorian Fire Services
• Be fire safe in your rental property - Victorian Fire Services
• Caravan park guide - online
• Caravan park guide (Word, 103 KB)
• Checklist: signing a site agreement (Word, 145 KB)
• Movable dwelling guide - online
• Movable dwelling guide (Word, 101 KB)
• Rooming house residents guide - online
• Rooming house residents guide (Word, 53 KB)
• Rooming house evacuation diagram template (Word, 592 KB)
• Rights and duties of a rooming house resident poster (PDF, 36 KB)
• Rights and duties of a rooming house resident poster (Word, 122 KB)
• Guideline 1 - Maintenance (Word, 230 KB)
• Guideline 2 - Cleanliness (Word, 225 KB)
• Guideline 3 - Damage and fair wear & tear (Word, 287 KB)
• Guideline 4 - Urgent repairs (Word, 280 KB)
• Guideline 5 - Endanger (Word, 221 KB)

Forms

• General complaint (online)
• Resident(s) submission to director (Word, 123 KB)

Publications

• Retirement villages: good practice to address key issues - a guide for residents (PDF, 555 KB)
• Retirement villages: good practice to address key issues - a guide for residents (Word, 70 KB)
• Retirement villages: guide to choosing and living in a retirement village (PDF, 1.1 MB)
• Retirement villages: guide to choosing and living in a retirement village (Word, 83 KB)

Forms

• Retirement village register notification (myCAV)
• Retirement village change of details (myCAV)
• Application for extinguishment of charge and/or cancellation of notice (Word, 146 KB)
• Notice to residents of the retirement village (Word, 121 KB)
• Notice to former residents of the retirement village (Word, 120 KB)
• Approved newspaper advertisement - notice to former residents of the retirement village (Word, 23 KB)
• Factsheet for mixed tenure retirement village (Word, 244 KB)
• Factsheet for loan-licence or loan-lease retirement village (Word, 223 KB)
• Factsheet for strata title retirement village (Word, 239 KB)
• Retirement village disclosure statement for loan-lease/loan-licence residents (Word, 181 KB)
• Retirement village disclosure statement for strata title residents (Word, 177 KB)
• Retirement village disclosure statement for rental residents (Word, 181 KB)
• Retirement village disclosure statement for company share residents (Word, 183 KB)
• Retirement village disclosure statement for unit trust residents (Word, 182 KB)
• Retirement village disclosure statement for general use (Word, 193 KB)

Publications

• Retirement villages: good practice to address key issues (PDF, 692 KB)
• Retirement villages: good practice to address key issues (Word, 89 KB)
• Retirement villages: internal dispute resolution guidelines for retirement village owners and managers (PDF, 907 KB)
• Retirement villages: internal dispute resolution guidelines for retirement village owners and managers (Word, 71 KB)

Forms

• Rooming house operator - individual licence application (myCAV)
• Rooming house operator - organisation licence application (myCAV)

Publications

• Rooming house residents guide (Word, 53 KB)

Forms

• Report a scam (online)

Publications

• Scams Easy English factsheet (Word, 61 KB)

Forms

• Second-hand dealers - company licence application (myCAV)
• Second-hand dealer registration application – individual (myCAV)
• Second-hand dealers – lodge annual statement (myCAV)
• Second-hand dealers permission application (myCAV)
• Verifying statement (Word, 9 KB)
• Notice of pawnbrokers charges (PDF, 6 KB)
• Notice of sale of pawned goods (PDF, 14 KB)
• Notice of stolen goods (PDF, 6 KB)
• What are my rights when I pawn goods? (PDF, 38 KB)

Publications

• Factsheet 1 Overview of the decriminalisation of sex work (Word, 122 KB)
• Factsheet 2 More information about street-based sex work (Word, 117 KB)

General SDA forms

• SDA residency agreement (Word, 87 KB)
• SDA residency agreement information statement (Word, 94 KB)
• Form 1 - Residential rental agreement (Word, 118 KB)
• Form 2 - Residential rental agreement for a fixed term of more than 5 years (Word, 142 KB)
• Information statement for SDA residents entering into a residential rental agreement (Word, 98 KB)
• Request for rental assessment
• Application to Director (Word, 578 KB)

From SDA resident to SDA provider

• Notice to SDA provider (Word, 599 KB)
• Notice of withdrawal to SDA provider (Word, 665 KB)
• Notice of intention to terminate (Word, 659 KB)
• Breach of duty notice to SDA provider (Word, 670 KB)

From SDA provider to SDA resident

• Breach of duty notice to SDA resident (Word, 665 KB)
• Notice to vacate to SDA residents (Word, 681 KB)
• Notice of temporary relocation to SDA resident (Word, 593 KB)
• Notice of entry to resident/s of SDA enrolled dwellings (Word, 590 KB)
• Notice of intention to sell (Word, 75 KB)
• Notice of revocation (Word, 668 KB)
• Notice of withdrawal to SDA resident (Word, 666 KB)
• Notice of goods left behind (SDA) (Word, 666 KB)
• Notice of personal documents left behind SDA (Word, 664 KB)

From SDA provider to Consumer Affairs Victoria

• Add a new SDA residency agreement - Online form
• Enter a notice given to an SDA resident - Online form

Easy English versions of SDA documents

• Easy English Notice of entry to SDA resident (Word, 45 KB)
• Easy English Notice of entry to SDA resident PDF (PDF, 3.1 MB)
• Easy English Notice of goods left behind (Word, 40 KB)
• Easy English Notice of goods left behind (PDF, 3.6 MB)
• Easy English Notice of intention to terminate (Word, 40 KB)
• Easy English Notice of intention to terminate (PDF, 3.5 MB)
• Easy English Notice of rent increase (Word, 42 KB)
• Easy English Notice of rent increase (PDF, 4.4 MB)
• Easy English Notice of revocation (Word, 39 KB)
• Easy English Notice of revocation (PDF, 1.9 MB)
• Easy English Notice of withdrawal to SDA provider (Word, 39 KB)
• Easy English Notice of withdrawal to SDA provider (PDF, 1.7 MB)
• Easy English Notice of withdrawal to SDA resident (Word, 39 KB)
• Easy English Notice of withdrawal to SDA resident (PDF, 2 MB)
• Easy english Notice to SDA provider (PDF, 1.8 MB)
• Easy English Notice to SDA provider (Word, 40 KB)
• Easy English Notice to vacate SDA residency agreement (Word, 47 KB)
• Easy English Notice to vacate SDA residency agreement (PDF, 5.5 MB)
• Easy English Notice to vacate (Word, 48 KB)
• Easy English Notice to vacate (PDF, 3.3 MB)
• Easy English SDA residency agreement (Word, 52 KB)
• Easy English Written receipt for rent (Word, 39 KB)
• Easy English Written receipt for rent (PDF, 1.5 MB)
• Easy English SDA residency agreement information statement (Word, 51 KB)
• Easy English SDA residency agreement information statement (PDF, 6.7 MB)
• Easy English Form 1 - Residential rental agreement (Word, 48 KB)
• Easy English Form 1 - Residential tenancy agreement (PDF, 3.6 MB)
• Easy English Form 2 - Residential tenancy agreement for a fixed term of more than 5 years (Word, 48 KB)
• Easy English Form 2 - Residential tenancy agreement for a fixed term of more than 5 years (PDF, 6.5 MB)
• Easy English Form 1 and 2 Residential rental agreement information statement (Word, 58 KB)
• Easy English Form 1 and 2 Residential tenancy agreement information statement (PDF, 9 MB)
• Easy English Application to Director (Word, 38 KB)
• Easy English Application to Director (PDF, 4 MB)
• Easy English Breach of duty notice to SDA provider (Word, 43 KB)
• Easy English Breach of duty notice to SDA provider (PDF, 2.5 MB)
• Easy English Breach of duty notice to SDA resident (Word, 43 KB)
• Easy English Breach of duty notice to SDA resident (PDF, 2.8 MB)
• Easy English Notice of intention to sell (Word, 38 KB)
• Easy English Notice of intention to sell (PDF, 2.9 MB)
• Easy English Notice of personal documents left behind (Word, 40 KB)
• Easy English Notice of personal documents left behind (PDF, 2 MB)
• Easy English Notice of temporary relocation (Word, 44 KB)
• Easy English Notice of temporary relocation (PDF, 5.4 MB)
• Easy English Notice to tenants of rented premises (Word, 42 KB)
• Easy English Notice to tenants of rented premises (PDF, 2.8 MB)

Large print versions of SDA documents

• Large print SDA residency agreement (Word, 52 KB)
• Large print SDA residency agreement information statement (Word, 51 KB)
• Large print Residential rental agreement (Word, 48 KB)
• Large print Residential rental agreement for more than 5 years (Word, 48 KB)
• Large print Residential rental agreement information statement (Word, 58 KB)

Partners information sheet

• SDA Partners Information Sheet (Word, 134 KB)

SDA poster

• Your specialist disability accommodation residency agreement poster (PDF, 1.4 MB)

Other publications

• Annual Report
• Public consultations and reviews
• Research