Before entering into an agreement with a customer for a funeral, you must give the customer an itemised statement (or quotation) separately listing the:
- cost of goods and services selected
- service fees
- disbursements.
Each item on this quotation (except disbursements) must reflect your price list. View our Price list requirements page.
This quotation must also state that you have a complaint-handling procedure, and set out how the customer can make a complaint.
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