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Australian Consumer Law guides
The Australian Consumer Law affects your business if you:
- sell, lease or hire goods (including second-hand goods) to consumers
- provide services to consumers
- make, put goods together or have your name on goods sold to consumers (manufacturers)
- import goods.
Download (Word)
- Small business self assessment checklist (Word, 5.2MB)
- Unfair contract terms (Word, 391KB)
- Avoiding unfair business practices (Word, 410KB)
- Compliance and enforcement: how regulators enforce the Australian Consumer Law (Word, 144KB)
- Consumer guarantees (Word, 536KB)
- Electrical and whitegoods (Word, 169KB)
- Motor vehicle sales and repairs (Word, 195KB)
- Personal services (Word, 134KB)
- Product safety (Word, 400KB)
- Rental cars (Word, 130KB)
- Sales practices (Word, 480KB)
- Travel and accommodation (Word, 159KB)
- Refunds, replacements and repairs diagram poster (Word, 25KB)
Download (PDF)
- Small business self assessment checklist (PDF, 1.7MB)
- Unfair contract terms (PDF, 492KB)
- Avoiding unfair business practices (PDF, 493KB)
- Compliance and enforcement: how regulators enforce the Australian Consumer Law (PDF, 452KB)
- Consumer guarantees (PDF, 574KB)
- Electrical and whitegoods (PDF, 459KB)
- Motor vehicle sales and repairs (PDF, 337KB)
- Personal services (PDF, 402KB)
- Product safety (PDF, 469KB)
- Rental cars (PDF, 319KB)
- Sales practices (PDF, 528KB)
- Travel and accommodation (PDF, 428KB)
- Refunds, replacements and repairs diagram poster (PDF, 445KB)
Retailer toolkit
This toolkit, based on the Australian Consumer Law, includes: