Your business should have a:
- clear process for handling client complaints
- quality control system – checking progress of the work, to make sure you give the client what they ordered.
You may need help if your client feels that works are:
- incomplete
- different from what is in the contract
- different from what they believe was offered under the contract
- defective
- delayed.
If a dispute arises between you and your client, follow the steps on Resolving building disputes.