Our performance in 2024–25 reflected our timely and targeted response to some of the most pressing issues facing Victorians, such as the rising cost of living and challenges with housing supply. It also reflected our ongoing efforts to promote consumer and business confidence in the Victorian marketplace.
We prioritised providing support and relief to renters, with particular focus on those facing hardship. Our rent increase investigations provided recourse for renters who received notices of increases that seemed excessive. At the same time, our renting taskforce ramped up its efforts to enforce rental provider compliance and ensure that renters had safe and comfortable places to call home. We funded community service organisations to provide advice and support to help renters stay in their homes, as well as financial counselling services to increase support for Victorians experiencing housing-related challenges.
We completed a multi-year upgrade of our licensing and registration system, with all schemes now encompassed within a single-entry point via the myCAV online system. This major upgrade makes it easier for businesses, professionals and community organisations to meet their regulatory obligations, saving them time and resources, and promoting a fair and productive marketplace.
We maintained a strong regulatory presence in multiple industries, including real estate and renting, motor car trading, building and trades, and retail. Our compliance and enforcement actions targeted those who do the most harm, resulting in both voluntary and enforced outcomes. These outcomes included official warnings, infringements and, where necessary, court or tribunal actions. We met or exceeded all our performance measures in 2024–25.
Responding with impact to family violence remains a priority. We continue to fund specialised financial counselling for victim survivors, which provides crucial support to families struggling financially as a result of family violence, and ongoing family violence training for financial counsellors and renting advocates. Our workforce has also undertaken mandatory family violence training to support the highest quality of service delivery.
We acknowledge that 2024–25 was a challenging year for many Victorians, and we are proud to have played an important role in supporting and protecting the community. Our performance is measured against target outputs specified in the Departmental Performance Statement 2024–25. Outputs refer to the goods and services provided to government by departments, agencies and statutory bodies, as well as through funding provided to others, such as community service organisations. CAV’s outputs sit under the overall output of Regulation of the Victorian Consumer Marketplace.
Performance measure results
CAV is held accountable by performance measures outlined in the Department Performance Statement. The table below details our performance measures for 2024–25 and the results we achieved.
For more information on our performance against targets for output measures, go to the table on page 13 of the Annual Report 2024–25 (PDF, 690KB).