Consumer Affairs Victoria is asking for your feedback on its financial counselling services.
We fund several financial counselling services run by not-for-profit community organisations across Victoria. These programs help at-risk people manage their debts and organise their finances. This includes people recovering from natural disasters and people experiencing family violence.
Financial counsellors give free and confidential advice about your rights and responsibilities. They negotiate with creditors and help organise payment plans for debts.
Demand for financial counselling services is changing. This is due to several factors, including:
- cost-of-living pressures
- increased interest rates
- easier access to credit services.
We want to know how our services are working and ways we can improve to suit your needs.
You can take part in the review by visiting the Engage Victoria website. We have published a discussion paper to help guide feedback. Feedback is open until 6 November 2024.
This review is part of a larger consultation to improve our programs. We are also seeking feedback on our renter and retirement housing services.