Products and services Skip listen and sharing tools Listen Refunds repairs and returns Refunds, repairs and returns Guarantees, warranties, returns, sales, chargeback, receipts, linked products/services, insolvency, compensation, repairs Problems with a product Problems with a product Product is faulty, damaged, cannot be repaired, not fit for purpose, missing parcels, unclear ownership, uncollected Problem with a service Problems with a service Service not done with due care and skill, not fit for purpose, took too long, caused damage, cancelling a contract Energy products and services Energy products and services Solar energy, comparing prices, embedded electricity networks, resolve problems, efficiency, smart meters Business practices Business practices Lay-bys, gift cards, store policies, contracts, marketing practices, country of origin, parallel imports, penalties Online shopping Online shopping Online, private sellers, Australian or overseas businesses, safety tips, group buying and daily deals, penny auctions Product safety Product safety Banned products and recalls, report an unsafe product, safety at home, quad bikes, market stallholder checklist
Refunds repairs and returns Refunds, repairs and returns Guarantees, warranties, returns, sales, chargeback, receipts, linked products/services, insolvency, compensation, repairs
Problems with a product Problems with a product Product is faulty, damaged, cannot be repaired, not fit for purpose, missing parcels, unclear ownership, uncollected
Problem with a service Problems with a service Service not done with due care and skill, not fit for purpose, took too long, caused damage, cancelling a contract
Energy products and services Energy products and services Solar energy, comparing prices, embedded electricity networks, resolve problems, efficiency, smart meters
Business practices Business practices Lay-bys, gift cards, store policies, contracts, marketing practices, country of origin, parallel imports, penalties
Online shopping Online shopping Online, private sellers, Australian or overseas businesses, safety tips, group buying and daily deals, penny auctions
Product safety Product safety Banned products and recalls, report an unsafe product, safety at home, quad bikes, market stallholder checklist